In-store purchases with a receipt
We will accept the return of unused items in its original packaging. Only products that can be sold as new will be accepted for return. No exceptions.
Within 30 days: We will offer a full refund in the same tender as the original purchase.
After 30 days: You will receive a credit note at a value equal to the item's lowest selling price in the last 90 days. Items will be accepted for return only if still stocked in our stores. No refunds will be issued without a receipt.
In-store purchases without a receipt
We will issue you a credit note at a value equal to the item's lowest selling price in the last 90 days. No refunds under any circumstances. Items will be accepted for return only if still stocked in our stores. We reserve the right to refuse any return if original receipt is not provided.
Returning online orders to a store location
You may return online orders at our store location. Please bring your proof of purchase with you to act as a receipt. If your order was processed using PayPal, a credit note is the only refund option available in-store. All returns must comply with our In-store Return Policy.
Returning online orders by mail
If your package arrives damaged or defective, and you are unable to return it to the store location, we will arrange to replace it at no cost to you, however a picture of the damaged item needs to be sent.
Please email us at sales@Homeworld.store within 10 days of receipt of product.
E-mail inquiries will be replied from Monday to Friday during regular business hours.
Please provide the following:
• Original invoice number (found on your packing slip)
• The product code of the unused item, in its original packaging
• Size of the item's box you will be sending
• IMPORTANT: Please do not send back orders before contacting us.
We will not accept returns or exchanges on used items or items without original packaging under any circumstances. Unless an incorrect or damaged item has been sent to you, the shipping charge will be your responsibility. If you change your mind about the product, you must send the package with the freight prepaid otherwise the package will be refused. You can also go to our store location to return or exchange your items. Simply bring in the item and the receipt that was sent to you with your purchase.
Exceptions to our return policies
Used or without original packaging
We will not accept returns or exchanges on used items or items without original packaging under any circumstances.
Seasonal Items We will accept seasonal items for return only if returned a minimum of 7 days prior to the event date (e.g., Halloween, Christmas).
All seasonal items are FINAL SALE after these dates.
Holiday Gift Item Returns:
We will accept returns on holiday gift items until January 31, 2019, or within 30 days (whichever is longer). Note that Christmas department items are seasonal items and cannot be returned after December 17.
Final Sale items: In-store signage and price tags clearly mark selected items as "Final Sale". In these cases, the prices are so low (often below cost) that we will not accept the merchandise for return. If for any reason you need assistance, please contact customer service at firstname.lastname@example.org or by telephone (403) 451-0650 between Monday to Friday 9am to 5pm MST.